Terms of Service — Kool Stuff

Last updated: 20 October 2026

Overview

This website is operated by Kool Stuff. Throughout the website, the terms “we”, “us”, and “our” refer to Kool Stuff.

Kool Stuff provides this website, including the information, tools, products, and services available through it, subject to these Terms of Service and the policies referenced in this document.

By visiting our website or placing an order, you agree to these Terms of Service, together with our applicable policies, including our Privacy Policy, Shipping & Delivery Policy, and 30-Day Money-Back Guarantee.

Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our website or services.

These terms are governed by applicable South African law. Nothing in these terms is intended to exclude, restrict, or waive any consumer rights that cannot lawfully be excluded or restricted.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Section 1 — Online Store Terms

By using this website, you confirm that you are legally entitled to enter into the relevant transaction. If you are under the age of majority, you may use the website or purchase products only where permitted by law and with the required consent or assistance of a parent or legal guardian.

You may not use our products or services for unlawful or unauthorised purposes, or use our website in a way that violates applicable laws.

You must not introduce viruses, malicious code, or other technology intended to damage, disrupt, or compromise our website, systems, or services.

We reserve the right to restrict or suspend access where reasonably necessary because of misuse, fraud, unlawful activity, or a material breach of these terms, subject to applicable law.

Section 2 — General Conditions

We aim to make our website available reliably, but we cannot guarantee uninterrupted or error-free access at all times. Maintenance, technical problems, and circumstances outside our reasonable control may occasionally affect availability.

You may not copy, reproduce, resell, exploit, or commercially use our website, its content, or any part of our services without our written permission, except where permitted by law.

These terms do not authorise the misuse of our intellectual property or the intellectual property of others.

Section headings are included for convenience and do not affect the interpretation of these terms.

Section 3 — Website Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, occasional errors, omissions, or outdated information may occur.

Product descriptions, prices, images, availability, and other website information are provided to help customers make informed purchasing decisions.

If we identify a material error affecting an order, we will take reasonable steps to contact the customer and resolve the issue fairly and lawfully. Where appropriate, this may include offering a correction, arranging a cancellation, or issuing a refund.

Nothing in this section permits us to disregard a confirmed order or change an agreed price contrary to applicable law.

Section 4 — Products, Prices, and Availability

We offer products through our online store, subject to availability and the terms displayed at the time of purchase.

We make reasonable efforts to display product images, colours, sizes, features, and descriptions accurately. Actual colours may vary slightly depending on screen settings, lighting, photography, or manufacturing variations.

Any such variation does not remove your rights where a product materially differs from its description or fails to meet applicable legal requirements.

Prices, promotions, and product availability may change from time to time. Changes will not automatically alter an order that has already been accepted.

Unless otherwise stated, all prices are displayed in South African rand (ZAR). Applicable delivery charges and other costs will be shown during checkout before you complete your purchase.

We may discontinue products or limit quantities available for sale. Where we cannot fulfil an accepted order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

Section 5 — Orders and Order Acceptance

When you place an order, you must provide accurate and complete information, including your contact details, delivery address, and any required product-personalisation details.

An order confirmation acknowledging receipt of your order does not necessarily mean that the order has been finally accepted. We will process your order in accordance with the information displayed at checkout and our order procedures.

We may need to review or decline an order in circumstances such as suspected fraud, payment problems, a genuine stock shortage, a material pricing error, or an inability to fulfil the order.

If we cancel or cannot fulfil an order after payment has been made, we will notify you and arrange the appropriate refund or other resolution in accordance with applicable law.

We may restrict quantities or decline orders where there is a reasonable basis to suspect unauthorised resale, fraud, or misuse of our store.

Nothing in this section gives us an unrestricted right to cancel orders unfairly or avoid our legal obligations.

Section 6 — Payments and Billing Information

We accept the payment methods made available at checkout, which may include South African EFT or bank transfers and supported debit and credit card payment providers.

You agree to provide accurate billing, contact, and payment information and to update it when necessary.

Orders requiring payment will be processed in accordance with the applicable payment method. Where payment must clear before production or dispatch, processing will begin once the payment has cleared and the required order details have been received.

We do not intend to collect or retain full payment-card details where these are handled directly by the relevant payment provider.

If a payment fails, is reversed, or requires verification, we may contact you to resolve the issue before proceeding with your order.

For additional information about returns and refunds, please refer to our 30-Day Money-Back Guarantee and Shipping & Delivery Policy.

Section 7 — Shipping and Delivery

Our shipping charges, production times, estimated delivery times, dispatch locations, and tracking arrangements are explained in our Shipping & Delivery Policy.

Personalised products may require additional production time before dispatch.

Delivery estimates are provided in good faith but may be affected by circumstances such as courier delays, public holidays, weather, or other events.

If a delivery is delayed, lost, damaged, or incorrect, please contact us so that we can assist.

Nothing in these terms excludes any remedies available to you under applicable consumer-protection law if an order is not delivered or is otherwise not fulfilled as agreed.

Section 8 — Returns, Refunds, and Consumer Rights

We want you to shop with confidence. Our voluntary 30-Day Money-Back Guarantee generally allows you to request a refund without returning the used product, subject to the conditions and exceptions stated in that policy.

Please read the guarantee carefully for information about the 30-day period, multiple identical items, higher-value items, and the one-refund-per-household limit.

Our voluntary guarantee is additional to, and does not replace or limit, any statutory rights or remedies you may have under South African law.

Depending on the circumstances, applicable law may provide rights relating to defective goods, goods that do not meet required standards, misleading descriptions, or certain electronic transactions.

Where a statutory right applies, it will be dealt with in accordance with the relevant legal requirements and will not be restricted merely because a separate condition in our voluntary guarantee is not met.

Section 9 — Third-Party Tools and Services

Our website may provide access to tools, applications, payment services, or other features operated by third parties.

These services may be subject to their own terms, privacy policies, and conditions. We encourage you to review those documents before using them.

We are not responsible for aspects of third-party services that are outside our reasonable control. However, this does not exclude any responsibility that applicable law places on us in connection with our own products, services, representations, or conduct.

We may introduce additional website features from time to time. Any such features will be subject to the applicable terms and legal requirements.

Section 10 — Third-Party Links

Our website may contain links to external websites or services that are not operated by Kool Stuff.

These links are provided for convenience or information. We do not control the content or privacy practices of independent third-party websites.

Before providing personal information or making a purchase through another website, you should review its terms and privacy policy.

This section does not remove any rights you may have in relation to services or transactions for which Kool Stuff remains legally responsible.

Section 11 — Reviews, Feedback, and Submissions

We welcome reviews, feedback, suggestions, and other communications that help us improve our products and services.

When submitting content to our website or communicating with us, you must not provide content that is unlawful, fraudulent, defamatory, abusive, misleading, or in breach of another person's rights.

You must not upload malicious code or attempt to interfere with our website or services.

Where you submit a review or other content for publication, you grant us permission to use and display that content for purposes reasonably connected with operating, promoting, or improving our business, subject to applicable law and any applicable consent requirements.

We will not treat personal information you provide as unrestricted public content merely because you submit a review or contact us.

We may moderate or remove content where reasonably necessary because it violates these terms, applicable law, or the rights of another person.

Section 12 — Personal Information

Your use of our website and the personal information you provide to us are governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information, including information required to process orders, arrange deliveries, manage payments, provide customer support, and send permitted marketing communications.

We handle personal information in accordance with applicable South African privacy laws, including POPIA.

You can review our Privacy Policy through the link provided on our website.

Section 13 — Prohibited Uses

You may not use our website or its content:

• For unlawful purposes or to encourage unlawful activity.

• To violate applicable laws or regulations.

• To infringe our intellectual property or the rights of others.

• To harass, threaten, abuse, defame, or discriminate against others.

• To submit false, fraudulent, or misleading information.

• To transmit viruses, malicious code, or other harmful technology.

• To collect or misuse another person's personal information without lawful authority.

• To send spam, conduct phishing, or engage in unauthorised automated data collection.

• To interfere with website security or attempt to gain unauthorised access to our systems.

• To disrupt the website or prevent others from using it normally.

We may restrict or suspend access where reasonably necessary to address prohibited activity, subject to applicable law.

Section 14 — Website Availability and Limitation of Liability

We take reasonable steps to operate our website and services reliably. Nevertheless, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control, such as interruptions to independent telecommunications networks or third-party systems.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer-protection requirements.

In particular, nothing in these terms excludes statutory rights concerning product quality, safety, defects, delivery, or remedies that may be available under South African law.

Section 15 — Indemnification

If your unlawful conduct or material breach of these terms causes a third party to bring a claim against Kool Stuff, we may seek any remedy available under applicable law.

Nothing in this section requires you to indemnify us for our own unlawful conduct, negligence, breach of contract, or liability that cannot lawfully be transferred to you.

Section 16 — Severability

If a provision of these terms is found to be unlawful or unenforceable, it will be interpreted or limited to the extent necessary to comply with applicable law, where possible.

If that is not possible, the affected provision will be severed to the extent required. The remaining provisions will continue to apply, provided they remain valid and enforceable.

Section 17 — Suspension and Termination

You may stop using our website at any time.

We may suspend or restrict access to our website where reasonably necessary because of fraud, unlawful conduct, security risks, or a material breach of these terms.

Termination or suspension does not remove rights or obligations that arose before that point. Any outstanding transaction, refund, or consumer remedy will be handled in accordance with applicable law.

Section 18 — Entire Agreement

These Terms of Service, together with the policies expressly referenced in them and the terms applicable to your specific transaction, set out the terms governing your use of our website and services.

If a conflict arises between these terms and a mandatory legal requirement, the applicable legal requirement will prevail.

Where another policy provides a more specific rule for a particular matter, such as shipping or the voluntary money-back guarantee, that policy should be read together with these terms.

Section 19 — Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, subject to any mandatory legal provisions that apply to a particular transaction.

Nothing in these terms prevents a consumer from exercising a right or pursuing a remedy through a forum available under applicable law.

Section 20 — Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, website, products, services, or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will apply as permitted by law. Where a change requires notice, agreement, or consent, we will take the steps required by applicable law.

Section 21 — Contact Information

If you have questions about these Terms of Service, please contact us.

Business: Kool Stuff

Website: https://www.koolstuff.co.za

Email: kool@koolstuff.co.za

Telephone or WhatsApp: 073 986 0736

Postal address: PO Box 1227, Pietermaritzburg, 3200, South Africa

Physical address for legal service: 5 Morewood Drive, Shulton Park, 4126, South Africa

Our customer service office hours are Monday to Friday, 08:30–16:30.

Thank you for choosing Kool Stuff. We appreciate your business and aim to provide a reliable, transparent, and enjoyable shopping experience.