Privacy Policy

Kool Stuff Privacy Policy

Last updated: 20 October 2026

At Kool Stuff, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.koolstuff.co.za, place an order, contact us, or interact with our services.

We handle personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by law, we will seek your consent separately where appropriate. Using our website does not automatically constitute consent to every type of processing described below.

1. Who We Are

This website is operated by Kool Stuff.

Website: https://www.koolstuff.co.za

Email: kool@koolstuff.co.za

Postal address: PO Box 1227, Pietermaritzburg, 3200, South Africa

Legal service address: 5 Morewood Drive, Shulton Park, 4126, South Africa

In this policy, “Kool Stuff”, “we”, “us”, and “our” refer to the business operating this website.

Before publishing this policy, please ensure that the full legal name of the business and the physical address for legal service are correctly stated on the website.

2. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with us.

Information you provide directly

  • Your first name and surname.

  • Your email address and telephone number.

  • Your billing and delivery addresses.

  • Your order details, purchase history, and transaction references.

  • Information you provide when contacting customer support, requesting a refund, or submitting feedback.

  • Business name and related details, where applicable.

Payment information

Payments may be processed by third-party payment providers. These providers may collect and process payment information in accordance with their own privacy policies and security procedures.

We may receive payment confirmations, transaction references, and other information needed to process your order, reconcile payments, and handle refunds.

Technical and browsing information

When you visit our website, certain information may be collected automatically, including:

  • IP address and approximate location derived from it.

  • Browser type, device information, and operating system.

  • Pages visited, browsing activity, and referring websites.

  • Dates, times, and duration of website visits.

  • Cookie identifiers and other online identifiers.

Marketing and messaging information

If you subscribe to our marketing communications or interact with our messaging services, we may collect your contact details, subscription preferences, consent records, and information about whether messages have been delivered or interacted with.

We aim to collect only information that is reasonably necessary for our business purposes or otherwise lawfully processed.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To receive, confirm, process, and fulfil your orders.

  • To arrange deliveries and provide tracking information.

  • To process payments, refunds, and customer service requests.

  • To communicate with you about your orders, deliveries, and account or transaction issues.

  • To respond to enquiries, complaints, and feedback.

  • To send marketing communications where permitted by law.

  • To send abandoned-checkout or cart reminders where the applicable legal requirements have been met.

  • To request product reviews and customer feedback where permitted.

  • To understand how visitors use our website and improve our products, services, and shopping experience.

  • To measure advertising performance and, where applicable, deliver relevant advertising.

  • To detect and prevent fraud, misuse, and unauthorised transactions.

  • To comply with legal, tax, accounting, and regulatory obligations.

  • To establish, exercise, or defend legal claims where necessary.

We process personal information only for purposes that are lawful, specific, and appropriate to the circumstances.

4. The Lawful Basis for Processing

Depending on the circumstances, we may process personal information because:

  • It is necessary to perform a contract with you, such as processing and delivering an order.

  • We are required to comply with a legal obligation.

  • It is necessary for a legitimate business interest, provided that the applicable legal requirements are met and your rights are respected.

  • You have given consent where consent is required.

  • Another lawful basis recognised by applicable law applies.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal, and it does not prevent processing that is otherwise lawfully required or permitted.

5. When We Share Your Personal Information

We do not sell your personal information to third parties.

We may share relevant personal information with trusted service providers where reasonably necessary for the purposes described in this policy.

These may include:

Shopify

Our online store is powered by Shopify. Shopify may process personal information to operate the store, support checkout, manage orders, and provide related services.

Shopify's privacy information is available at:

https://www.shopify.com/legal/privacy

Payment providers

We use payment providers identified on our website, including PayFast, Stitch, and ZeroPay, as applicable to the transaction. These providers process payment information under their respective terms and privacy policies.

Courier and delivery companies

We share necessary customer and delivery information, such as names, contact details, and delivery addresses, to fulfil orders.

Analytics and advertising providers

We may use services such as Google Analytics and advertising platforms to understand website activity, measure campaign performance, and provide relevant advertising, subject to applicable law and the relevant privacy and cookie settings.

Google's privacy information is available at:

https://policies.google.com/privacy

Google Analytics opt-out information is available at:

https://tools.google.com/dlpage/gaoptout

Messaging and marketing providers

We may use third-party services to send order notifications, SMS messages, email communications, marketing messages, and review requests. These providers may process the information needed to deliver and manage those services.

Professional advisers and authorities

We may disclose personal information to professional advisers, regulators, law enforcement agencies, courts, or other parties where required or authorised by law, or where necessary to protect our legal rights.

Our service providers are expected to handle personal information appropriately and in accordance with applicable requirements.

6. International Transfers of Personal Information

Some of our service providers may store or process personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take the steps required by applicable law to ensure that the transfer is lawful and that the information receives an appropriate level of protection.

The safeguards required may depend on the destination country, the recipient, the nature of the information, and the circumstances of the transfer.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website function, remember shopping-cart contents, improve the browsing experience, and understand how customers interact with the store.

Depending on the technologies enabled on our website, cookies may be used for the following purposes:

  • Essential cookies: Help the website, checkout, and shopping cart function.

  • Preference cookies: Remember certain browsing or shopping preferences.

  • Analytics cookies: Help us understand how visitors use the website.

  • Advertising cookies: May help measure advertising effectiveness or display relevant advertisements.

Some cookies may be placed by third-party service providers.

You can manage or delete cookies through your browser settings. Where required, we will provide appropriate cookie choices or consent controls for non-essential cookies.

Please note that disabling certain cookies may affect website functionality.

8. Abandoned Carts and SMS Communications

If you provide your contact details during checkout or subscribe to our messaging services, we may use the relevant information to send messages relating to your order or shopping activity, including abandoned-checkout reminders, where permitted by law.

Marketing messages and transactional messages serve different purposes. We will manage them in accordance with applicable legal requirements and the preferences you have provided.

Marketing consent is not a condition of purchasing from Kool Stuff.

Where applicable, you can unsubscribe from marketing SMS messages by replying STOP or by using the unsubscribe method provided in the message. You may also contact us directly to request that marketing communications stop.

For assistance with SMS messages, you may reply HELP where that function is supported, or contact us at kool@koolstuff.co.za.

Message and data rates may apply depending on your mobile service provider.

We will respect applicable opt-out requests and maintain relevant records to help ensure that marketing preferences are honoured.

9. Direct Marketing

We may send promotional emails, SMS messages, or other marketing communications where permitted by applicable law.

We will obtain consent or rely on another lawful basis only where the relevant legal requirements are satisfied. For example, South African law provides specific conditions for direct electronic marketing to existing customers, including requirements relating to similar products or services and opportunities to object.

You may opt out of marketing communications at any time, free of charge, using the unsubscribe facility provided or by contacting us.

Opting out of marketing will not prevent us from sending essential service communications, such as order confirmations, delivery updates, or important information about an existing transaction.

10. How We Protect Your Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, or misuse.

These measures may include access controls, confidentiality obligations, secure systems, and the use of service providers with appropriate security arrangements.

No method of electronic storage or transmission is completely secure. However, we take reasonable steps to maintain and improve our safeguards.

If a security compromise occurs, we will respond in accordance with applicable legal requirements, including any required notifications.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods may depend on the type of information and why it is needed. For example, transaction and accounting records may need to be retained to meet legal obligations, while marketing information may be retained to manage subscriptions and opt-out requests.

When information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete, destroy, or de-identify it.

12. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate, incomplete, outdated, or misleading information.

  • Request deletion or destruction of personal information where legally appropriate.

  • Object to certain forms of processing.

  • Withdraw consent where processing is based on consent.

  • Object to direct marketing.

  • Raise a complaint about how your personal information is handled.

To exercise your rights, contact us at kool@koolstuff.co.za.

We may need to verify your identity before acting on a request. Some information may need to be retained where required or permitted by law.

13. Children’s Privacy

Our website is intended for people who are legally able to make purchases or who use the website with appropriate permission and supervision.

We do not knowingly seek to collect personal information from children unlawfully. If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can assess the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Those third parties operate under their own terms and privacy policies. We do not control their privacy practices, and we encourage you to review their policies before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, service providers, or legal obligations.

The latest version will be published on our website with an updated revision date. We encourage you to review it periodically.

Where required by law, we will provide additional notice or seek consent for material changes.

16. Contact Us and Privacy Complaints

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us.

Kool Stuff

Email: kool@koolstuff.co.za

Website: https://www.koolstuff.co.za

Postal address: PO Box 1227, Pietermaritzburg, 3200, South Africa

If you are not satisfied with how we handle your complaint, you may contact the South African Information Regulator through its official website:

https://inforegulator.org.za/

We will endeavour to handle privacy enquiries and complaints appropriately and in accordance with applicable law.

Thank you for trusting Kool Stuff with your personal information.